Careers

Job summary

Join RedPlate Logistics as the National Hub Director! RedPlate Logistics is expanding its innovative logistics and fulfillment network across Jamaica to support rides, delivery, and marketplace operations. We’re seeking an experienced and strategic National Hub Director to oversee our network of Regional Hub Managers, driving operational excellence and delivering high-quality services nationwide. Role Overview: As the National Hub Director, you will oversee the operations of our five regional hubs, ensuring the seamless delivery of services across Jamaica. Reporting to the VP of Hub Operations, you will play a crucial role in setting national performance standards, achieving key operational KPIs, and building strong relationships with stakeholders.

Your responsibilities:

You’ll work closely with each Regional Hub Manager to ensure cohesive operations, support our transporters and merchants, and drive national growth.

• Lead and support the Regional Hub Managers in achieving operational efficiency and quality across Kingston, Mandeville, Montego Bay, Sav-La-Mar, and Ocho Rios.
• Develop, implement, and evaluate standardized operational processes to ensure nationwide excellence in service and fulfillment.
• Drive KPI achievements related to:  Customer Satisfaction Ratings for Delivery and Customer Service.  Growth in Subscriber Numbers for Transporters and Merchants, both online and offline.
• Oversee strategic initiatives to streamline operations and optimize service delivery across all hubs. Coordinate with the VP of Hub Operations on national strategies and priorities for network expansion.

Job summary

Join RedPlate Logistics as a Regional Hub Manager! RedPlate Logistics and fulfilment Group is rapidly expanding its footprint across Jamaica, providing seamless logistics, rides, and delivery fulfillment services. We are seeking talented and dedicated Regional Hub Managers for each of our five regional hubs to drive operational excellence, grow our transport and merchant partnerships, and ensure the highest levels of satisfaction in service delivery. .

Your responsibilities:

As a Regional Hub Manager, you will lead and oversee all logistics and fulfillment activities within your assigned region, which includes: .

• Supervising daily delivery and transportation operations, ensuring timeliness, accuracy, and service quality.
• Leading efforts to onboard Transporters/Delivery Drivers and Merchants (both online and offline) for our Kirana MarketPlace Platform.
• Building strong relationships with local stakeholders and providing hands-on support to drivers and merchants.
• Actively monitoring and meeting KPIs, with key deliverables in:  Customer Satisfaction for Timely Delivery and Customer Service.  Subscriber Growth in both Transporters and Merchants (tracked monthly and quarterly).

Job Description and Responsibilities for Vice President of Group MarketPlace Account Operations

Job Title: Vice President of Group MarketPlace Account Operations
Reports To: Chief Executive Officer (CEO)

Job Overview:
The Vice President of Group MarketPlace Account Operations is responsible for overseeing the strategy, development, and management of RedPlate’s MarketPlace accounts. This leadership role ensures that both RedPlate’s internal teams and external clients (Suppliers and Merchants) achieve operational excellence. The VP will work closely with Account Managers to ensure top-tier service, facilitate cross-departmental collaboration, and ensure business objectives align with the overall company strategy.

Key Responsibilities:

Strategic Leadership:
• Develop and implement strategic initiatives to improve marketplace account management and customer satisfaction.
• Lead a team of RedPlate MarketPlace Account Managers (RMAMs), providing mentorship and guidance.
• Define the long-term vision for the RedPlate MarketPlace, ensuring its alignment with the company's business objectives.

Operational Management:
• Oversee daily operations related to marketplace account management, ensuring that processes are efficient, scalable, and aligned with best practices.
• Collaborate with internal teams such as Marketing, Sales, and Data Analytics to ensure marketplace strategies align with broader company goals.

Performance Monitoring & Reporting:
• Set key performance indicators (KPIs) for the marketplace team and monitor their achievement.
• Produce detailed performance reports and analysis to present to the executive team, including sales growth, campaign performance, and customer satisfaction metrics.
• Utilize data-driven insights to recommend and implement strategies for optimizing marketplace performance.

Client Relationship Management:
• Build and maintain strong relationships with key Suppliers and stakeholders, ensuring their satisfaction with RedPlate's services.
• Ensure the Marketplace Account Managers (RMAMs) are providing the necessary support to Suppliers and addressing any concerns or needs.

Innovation and Process Improvement:
• Lead efforts to improve operational efficiency, incorporating new tools, technologies, and best practices.
• Foster a culture of continuous improvement within the marketplace account management team.

Benefits of VP Role:
• Strategic Influence: Impact overall RedPlate strategy and help shape the future of the marketplace.
• Leadership Impact: Directly influence the growth and success of RedPlate’s marketplace division.
• Cross-Department Collaboration: Work with different departments to ensure a seamless marketplace experience for all stakeholders.

Key KPIs and Deliverables for Vice President of Group MarketPlace Account Operations (Over 24 Months)

Team Performance:
1. Ensure a 90% performance target achievement rate across all RedPlate MarketPlace Account Managers.
2. Develop and maintain a high level of engagement, retention, and satisfaction within the team.

Sales and Revenue Growth:
1. Achieve a 40% year-over-year growth in total marketplace revenue, driven by optimized account management and campaign strategies.
2. Improve client retention by 10% year-over-year through exceptional account support.

Operational Efficiency:
1. Implement process improvements that reduce time-to-launch for new marketplace initiatives by 20%.
2. Develop a cross-functional marketplace team to improve collaboration and streamline processes, resulting in a 25% improvement in task completion timelines.

Client Success and Satisfaction:
1. Achieve a 95% client satisfaction rate through ongoing support, issue resolution, and strategic insights.
2. Build long-term relationships with at least 10 key enterprise Suppiers, helping them scale on the platform.

Innovation & Platform Enhancements:
• Introduce at least 3 new strategies or technologies to enhance RedPlate’s marketplace capabilities over the 24 months.
• Establish a continuous feedback loop with clients and internal teams to keep improving RedPlate’s offerings.

Job Description and Responsibilities for RedPlate MarketPlace Account Manager (Remote)

Job Title: RedPlate MarketPlace Account Manager (RMAM) (Remote)
Reports To: Vice President of Group MarketPlace Account Operations

Job Overview:
The RedPlate MarketPlace Account Manager (RMAM) will act as a strategic partner to suppliers and merchants on the RedPlate platform. The individual will guide suppliers in navigating RedPlate Supplier Central, optimizing their listings, executing effective campaigns, and leveraging data to boost sales and stay ahead of marketplace trends. By serving as a consultant and expert on the platform, the RMAM will help businesses grow and maximize their RedPlate presence.

Key Responsibilities:

Campaign Management:
• Design, implement, and manage PPC ad campaigns targeting relevant audience segments.
• Analyze campaign performance, identify areas of improvement, and revise strategies for better results.
• Gather and interpret ad report insights to understand customer behavior and preferences.

Data Analysis:
• Use RedPlate's DeepDive Intelligence to analyze sales and customer data, uncovering hidden patterns and trends.
• Identify key areas of improvement and implement data-driven strategies for growth.
• Regularly monitor and report on the ROI of campaigns, making adjustments as necessary.

Compliance & Market Awareness:
• Keep updated on RedPlate’s policy changes and ensure client accounts remain in compliance.
• Stay informed about RedPlate’s marketplace trends, tools, and best practices, keeping the client’s strategy aligned with industry standards.

Optimization of Fulfillment Centre Listings:
• Work with Suppliers to optimize product listings for visibility, converting visitors into buyers.
• Ensure product descriptions are compelling and SEO-friendly, incorporating relevant keywords.
• Suggest improvements based on competitor analysis and keyword research to maximize product visibility.

Additional Support (Conditions Apply):
• Manage stock and inventory levels for Suppliers where required.
• Oversee and manage Supplier Central accounts for brands selling directly to Kirana Fulfilment Centres.

Benefits of RMAM Role:
• Time Optimization: Alleviate the burden of account management, freeing Suppliers to focus on core business areas.
• Data-Driven Decisions: Translate complex data into actionable strategies that drive business performance.
• Sales Growth: Boost organic traffic and sales by refining listings and executing optimized campaigns.
• Scalability: Help Suppliers scale their presence on RedPlate smoothly as they grow.

Key KPIs and Deliverables for RedPlate MarketPlace Account Manager (Over 24 Months)

Campaign Performance:
1. Achieve a minimum 20% improvement in the performance of PPC campaigns year-over-year.
2. Ensure a 15% year-over-year increase in ROI from ad campaigns by optimizing targeting and creative strategies.

Sales Growth:
1. Drive a 30% year-over-year growth in sales for managed accounts by refining listings and executing data-driven strategies.
2. Improve product ranking by 25% within RedPlate’s search algorithm by enhancing keywords and product descriptions.

Data Analysis & Reporting:
1. Provide monthly reports with actionable insights and recommendations for continuous improvement.
2. Deliver quarterly reviews of sales trends and set new performance benchmarks for the coming quarter with assigned Suppliers.

Supplier Engagement:
1. Maintain a 90% Supplier satisfaction rate based on feedback from quarterly reviews and surveys.
2. Achieve a 95% retention rate with existing Suppliers, helping them grow on the RedPlate platform.

Compliance & Knowledge Transfer:
1. Keep 100% of managed accounts compliant with the latest RedPlate policies and guidelines.
2. Deliver educational workshops or tutorials to clients on platform updates at least once every quarter.

Job Description: Group Chief Marketing Officer (CMO) & Vice President
Position: Group Chief Marketing Officer (CMO) & Vice President
Company: RedPlate Group Limited
Location: Jamaica (National & Regional Scope)
Reports To: Chief Executive Officer (CEO)
Contract Duration: 24 Months (Performance-Based Renewal)

Role Overview:
The Group Chief Marketing Officer (CMO) & Vice President will lead the marketing, branding, and growth strategy for InterMetro Transit Jamaica and RedPlate Logistics & Fulfilment Group, overseeing customer acquisition, digital transformation, strategic partnerships, and brand positioning.

This executive role will be pivotal in scaling RedPlate’s rides, e-commerce, logistics, and fulfilment ecosystem, enhancing market penetration, and driving revenue growth.

The CMO will focus on leveraging data-driven marketing strategies, digital advertising, strategic alliances, and AI-powered customer insights to strengthen RedPlate’s competitive edge. Additionally, this role will drive the national adoption of InterMetroOne, Kirana Fulfilment Centre’s and BluePath Logistics, ensuring sustainable growth and long-term profitability.

Key Responsibilities:

1. Marketing Strategy & Brand Leadership
 Develop and execute a comprehensive marketing strategy aligned with business growth objectives.
 Lead the brand(s) positioning and storytelling to establish RedPlate as the leading ride hailing, logistics and fulfilment provider in the region.
 Drive customer engagement and market adoption of InterMetroONE, Kirana Fulfilment Centre’s and BluePath Logistics.

2. Digital Growth & Customer Acquisition
 Oversee digital and performance marketing, leveraging data analytics, SEO, PPC, and social media.
 Implement AI-driven customer segmentation and personalized marketing campaigns to increase conversions.
 Optimize customer acquisition costs (CAC) while increasing lifetime value (LTV).

3. Strategic Partnerships & Business Expansion
 Develop high-value strategic alliances with suppliers, retailers, and logistics partners.
 Strengthen supplier onboarding for Kirana Marketplace, ensuring seamless e-commerce integration.
 Expand BluePath Logistics’ commercial vehicle network by engaging key transporters.
 Expand and strengthen InterMetroOne vehicle network by engaging key transporters.

4. E-Commerce & Fulfilment Marketing
 Lead the marketing and adoption of Kirana Smart Agnostic Fulfilment Centres among suppliers and businesses.
 Drive awareness and participation in RedPlate’s digital logistics platform, increasing order volume.
 Implement targeted campaigns to enhance e-commerce adoption and logistics efficiency.
 Drive awareness and participation for the InterMetroOne platform, increasing ride volumes.

5. Data-Driven Marketing & AI Integration
 Utilize AI-powered analytics to enhance decision-making and optimize marketing efforts.
 Leverage predictive modelling and customer insights to improve engagement and retention.
 Drive personalization in marketing campaigns through real-time data tracking.

6. Public Relations & Industry Thought Leadership
 Position RedPlate as a leading authority in rides and ride hailing, logistics, supply chain, and e-commerce.
 Secure media coverage and thought leadership opportunities to enhance brand credibility.
 Develop high-impact content marketing strategies to educate and attract businesses.

7. Sales Enablement & Revenue Growth
 Align marketing efforts with sales and business development teams to drive lead generation and conversion.
 Launch targeted B2B and B2C campaigns to accelerate growth in key customer segments.
 Optimize pricing, promotions, and RedPlate+ loyalty programs for maximum customer retention.

Key KPIs & Deliverables (24-Month Timeline):

Month 1-6:
 Develop and execute a nationwide marketing strategy for InterMetroONE, RedPlate, Kirana, and BluePath.
 Achieve 15%+ growth in customer acquisition for Kirana Marketplace.
 Achieve 20%+ growth in Transporter acquisition for BluePath.
 Achieve 20%+ growth in Transporter acquisition for InterMetroOne.
 Establish supplier onboarding campaigns, adding 50+ key suppliers.

Month 7-12:
 Increase logistics adoption by 30% through targeted BluePath marketing campaigns.
 Achieve a 20% reduction in customer acquisition costs (CAC) through AI-powered marketing.
 Launch a RedPlate Thought Leadership Series, securing media coverage and partnerships.

Month 13-18:
 Drive regional expansion marketing efforts, securing 3+ strategic partnerships.
 Increase e-commerce order volume by 40%, boosting fulfilment centre efficiency.
 Implement personalized AI-driven marketing, enhancing customer engagement by 25%.

Month 19-24:
Achieve a 50% increase in Kirana Marketplace transactions.
Position RedPlate as the #1 digital ride hailing, logistics and fulfilment brand in the Caribbean.
Develop and execute a sustainable growth roadmap for the next 5 years.

Ideal Candidate Profile:
✔ 15+ years’ experience in marketing, brand strategy, or growth leadership.
✔ Proven track record in digital marketing, e-commerce, and logistics branding.
✔ Expertise in AI-driven marketing, data analytics, and automation.
✔ Strong strategic partnership development skills in logistics, retail, and tech.
✔ Exceptional leadership and execution capabilities in scaling brands and revenue.

Compensation & Benefits:
 Executive salary + performance-based bonuses.
 Leadership role in transforming Jamaica’s logistics and e-commerce landscape.
 Opportunity to scale a high-growth, tech-driven fulfilment and logistics brand.

Next Steps:
Interested candidates should send their CV & Cover Letter to admin@redplateco.com with the subject “CMO & VP – RedPlate Group Application.”

Lead the Future of Digital Ride Hailing, Logistics & E-Commerce Growth with RedPlate!